Strategic Lean Service: A Case Study of How a Global IT Service Delivery Organization Used Lean Paperback by Robert Oh and Sunit Prakash

Robert Oh is the founder and principal of Eagles Wings (http: //www.eagles-wings.info), a Lean Six Sigma consulting and training firm based in Singapore. He is an experienced leader in the areas of operations, product development and project management, with more than twenty years of IT experience. His wide-ranging experience includes global and regional leadership positions in industry. In the period described in the book, Robert was Vice-President of Baan Customer Service & Support Asia Pacific Japan (APJ), charged with running Baan CS&S's strategic improvement project (codenamed Operation Breeze) on a global basis, utilizing Lean as the platform to drive change. Co-author Sunit Prakash (http: //www.sunit.co.nz), based in New Zealand, has worked in management and consulting roles with global and specialist niche ICT organizations across a number of sectors including Banking & Finance, Power Utilities, Telcos, Health, Local Government and Gaming. In the period described in the book, Sunit was Director Operations, Baan Customer Service & Support APJ, operationally responsible for realising the benefits of Lean in the APJ region.

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