Refund policy
At UsedBooks99, customer satisfaction is important to us. Since we deal in pre-owned and out-of-print books, minor variations in cover design, edition, print year, publisher, and signs of previous use may occur. By placing an order, customers agree to the terms below.
Return Window
Customers may request a return within 7 days of receiving the order.
To initiate a return, please contact us at:
Email: usedbooks99official@gmail.com
Please include:
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Order number
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Clear photographs of the received item
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Description of the issue
Returns sent without prior approval will not be accepted.
Eligible Reasons for Return
Returns or replacements will be accepted only in the following cases:
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Wrong title/book delivered.
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Book received with missing pages.
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Book received in severely damaged or unreadable condition.
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Incorrect quantity received.
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Product significantly different from the description provided on the website.
Non-Returnable Situations
Returns, exchanges, or refunds will not be accepted for:
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Change of mind after purchase.
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Cover image, artwork, or publisher differences.
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Different edition, print year, or ISBN variation of the same title.
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Minor signs of use, page yellowing, stamps, name markings, or highlighting commonly found in used books.
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Dissatisfaction regarding font size, paper quality, or personal reading preferences.
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Delay caused by courier companies or unforeseen circumstances.
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Orders refused by the customer after shipment.
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Sale, clearance, or promotional items.
Condition for Approved Returns
To qualify for a return:
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The book must be in the same condition in which it was received.
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No additional markings, damage, or missing pages should be present.
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The order invoice or proof of purchase must be provided.
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The item must be packed securely before returning.
Return Shipping Charges
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If the error is on our side (wrong book, missing pages, major damage), UsedBooks99 will bear the return shipping charges.
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For any customer-requested return approved as an exception, the customer must bear both forward and return shipping charges.
Exchanges
Exchanges are subject to stock availability.
If a replacement copy is unavailable, a refund may be processed at our discretion.
Refused Deliveries
If a customer confirms an order and later refuses delivery, the courier company charges both forward and return shipping fees.
In such cases:
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Shipping charges are non-refundable.
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Future Cash on Delivery orders may be restricted.
Refund Process
Once the returned item is received and inspected, customers will be notified regarding approval or rejection of the refund.
If approved:
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Refunds will be processed to the original payment method within 7–10 business days.
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COD orders will require bank account details for refund processing.
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Shipping charges are refundable only when the mistake is from our side.
Contact Us
For return-related queries, contact:
UsedBooks99
Email: usedbooks99official@gmail.com
WhatsApp Support: [Your WhatsApp Number]