It is a stupendous feat of co-ordination, efficiency, honesty and sheer hard work: Mumbai's dabbawalas deliver 200,000 meals to office-goers and return the tiffin boxes back to their homes in a span of three hours, on a daily basis. Their clockwork precision and incredibly low error-rate has got the world to sit up and take note of this awesome army of 5000 men who carry forward a 120-year-old tradition. They have made the headlines several times in the last few years: when they were accorded the Six Sigma status, when Prince Charles met up with them in Mumbai, when they were invited to London to attend the royal wedding. Today the Mumbai Dabbawala system is the subject of management studies by experts and students all over the world. How does this giant tandem bike work? Who are these men and what are their lives like? What are the challenges in delivering these meals on wheels? How does their Association hold it all together? Narrated alternately by the man who has taken it all forward, President of their Association, Raghunath Medge, and by researcher-author Shobha Bondre, the story unfolds in all its many hues ? the struggles, the triumphs; the questions, the solutions; the urban, the rural; the personal dreams and the collective reality of Mumbai's amazing Dabbawalas. About the Author Shobha Bondre is a celebrated and much-published Marathi writer. She has been writing for the last 25 years and has published 13 books, many of them bestsellers that have gone into over 25 editions. The non-Marathi reading world is now keen to read her works and her books are being translated into English, Hindi and Gujarati. She has written articles, short stories and columns for prestigious publications like Maharashtra Times, Loksatta, Lokprabha, Maher, Kirloskar, etc.
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