{"product_id":"employees-first-customers-second-by-vineet-nayar","title":"Employees First, Customers Second by Vineet Nayar","description":"\u003cp\u003e\u003cspan\u003eOne small idea can ignite a revolution just as a single matchstick can start a fire.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eOne such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eIn this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eBy doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e📚\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eImportant Note on Book Condition\u003c\/strong\u003e:\u003cbr\u003eThis is a pre-owned\/used book.\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eWhile all pages are intact and perfectly readable\u003c\/strong\u003e, the book may show signs of wear such as:\u003c\/p\u003e\n\u003cp\u003e1) Minor creases or bends, 2) Slight yellowing of pages, 3) Faint markings or name written inside\u003c\/p\u003e\n\u003cp\u003eWe ensure good, readable condition for every book we sell.\u003cbr\u003eIf you're looking for new or pristine condition, please check our listings marked as \"New.\"\u003c\/p\u003e","brand":"Used Books @99","offers":[{"title":"Paperback \/ Business \/ Used","offer_id":48492761645310,"sku":null,"price":299.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0732\/4431\/1806\/files\/Employees_First_Customers_Second_by_Vineet_Nayar.jpg?v=1782730903","url":"https:\/\/usedbooks99.com\/products\/employees-first-customers-second-by-vineet-nayar","provider":"Used Books @99","version":"1.0","type":"link"}